Terms & Cond's
Booking Terms and Conditions
Reservations of all accommodation whether made by telephone, fax, in person, in writing or from the Internet are accepted by Park Cottages on the following conditions:
1. CONTRACT OF HIRE
The hiring contract will be between you the Hirer and the Park Cottages and will be deemed to be made subject to these Conditions of Hire. The contract is for the hire of the property for holiday purposes only. The Contract of Hire is not effective until Park Cottages despatch to the Hirer written confirmation of the booking.
2. INITIAL PAYMENT
Bookings will be confirmed upon receipt by Park Cottages of the required deposit payment and the booking fee. However, if the booking is made within SIX weeks of the holiday commencement date, the full accommodation rental will be required.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment SIX weeks before the holiday commencement date. Park Cottages reserves the right to cancel a holiday where full payment has not been received less than 21 days before the holiday commencement date.
4. CREDIT CARDS
Payments for holiday bookings may be made by credit or debit card. Park cottages reserves the right to apply a 2% charge levied on credit card payments.
5. VALUE ADDED TAX
Where VAT applies to the property rental, it is included in the quoted price at the rate of the time of printing, i.e. 17.5%. All VAT inclusive rentals are subject to change if the rate changes. Park Cottages’ Confirmation of Booking is not a VAT invoice.
6. CONFIRMATION OF BOOKING
Once Park Cottages has issued a ‘Confirmation of Booking’, either by post or email, the Hirer is responsible for the total published price of the property and extras as shown on the confirmation.
7. BOOKING CANCELLATION
If you are forced to cancel your holiday you must inform Park Cottages immediately. If you have purchased Cancellation Protection when hiring your cottage you must also contact Park Cottages to discuss details of how to make a claim.
Cancellation Protection is offered to customers to purchase and is added to the total cost of your holiday. This will protect you for all or part of your responsibility for the balance of hire terms if you cancel for one of the qualifying reasons set out. We urge all customers to consider Cancellation Cover as an important financial decision. Cancellation made for reasons outside these listed are not protected in this way, and you will remain liable for full payment unless we are able to re-let all or part of the period booked.
8. BOOKING FEE
Park Cottages charge a fixed booking fee of £10 for each booking, added to the rental price.
9. AMENITIES
The use of accommodation and amenities, where offered, such as swimming pools, tennis courts or fishing lakes etc. is entirely at the user’s risk, and no responsibility can be accepted for injury, or loss or damage to user’s or visitor’s belongings.
10. PARTY MAKE UP AND NUMBERS
Under no circumstances may more than the maximum number of persons, as stated in the brochure / website, occupy a property. Single sex parties need to to be advised to Park Cottages at time of booking. Park Cottages reserves the right to refuse admittance or eject customers if this condition is not observed. In addition, Park Cottages reserves the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.
11. HIRER’S RESPONSIBILITIES
The Hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc. must be left clean and the property must be left clean and tidy at the end of the hire period.
12. DAMAGE
All damages, breakages and moving of furniture are the legal responsibility of the Hirer, and their cost(s) shall be refundable on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage and may refuse future bookings.
Park Cottages reserves the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer’s party has caused damage. Park Cottages shall not be liable to make a refund of any remaining portion of the hire terms paid.
13. CUSTOMER SERVICE
If you are dissatisfied with the service you received you should follow the Customer Service procedure outlined in the “FAQ’s” section of the website.
14. LITERATURE
Park Cottages takes every care to ensure the accuracy of the property descriptions. All information in the brochure and on our website is given in good faith and is believed to be correct at the time of going to press, but Park Cottages cannot be held responsible for misunderstandings or changes beyond its control, which may become known after publication of this literature. The statements and prices in the brochure, the website and elsewhere are made in good faith but the agent has no liability for inaccuracies.
15. LEGAL
Any disputes arising between Park Cottages and the Hirers, if not mutually resolved, shall be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators . In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force.
16. AVAILABILITY
The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of Park Cottages, then Park Cottages may be forced to cancel the booking. The Hirer will be advised as early as possible. Where possible, The Hirer will be offered suitable alternative accommodation, which, if not acceptable, will entitle the Hirer to a refund of all monies due. The Hirer will not as a result have any further claims against Park Cottages. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.
These Booking Conditions supersede any previous issues.